Frequently Asked Questions

With flooding, burst pipes, or malfunctioning appliances, you can’t always see the water or moisture that has seeped into wall cavities, under floorboards, or in other hidden areas. Uncontrolled amounts of water in any form may cause warping, swelling, cracking, or deterioration to your home. If the moist areas aren’t fully dried, you could develop mold in as little as 72 hours. Mold remediation will need to follow if this happens.

A deductible is the amount you will owe to an Indianapolis restoration company in addition to what the insurance company will pay to have your home repaired. Contact your insurance agent to determine your deductible.

Water travels in the path of least resistance. It often travels to places that you cannot see. It’s best to have our professionals come out for water damage & mold inspection services using thermal imaging cameras that can assess the true magnitude of the damage.

No, it’s your responsibility as a homeowner to take steps that will prevent further damage to your home. Once you notify your insurance company of the water, fire, or storm damage that affected your home, Five Star can work with them to help with your house damage claim. We have years of experience working with insurance adjusters to determine the cost of necessary repairs.

We strongly encourage you to call your insurance agent for guidance and direction.