Five Star Complete Restoration Promise
Five Star Complete Restoration was founded in 2003, and from the start, we dedicated ourselves to high quality and excellent service. Our experts and specialists can handle Indianapolis and Fort Wayne restoration services for mold damage, smoke damage, fire damage, water damage, and sewer damage and provide construction and remodeling services for all types of jobs. We can take care of your repair and restoration needs no matter the size of the job or the timeframe.
We offer rapid response, thorough documentation, genuine concern for the customer, properly logoed vehicles and technicians, all of whom have had background checks and are fully trained, and state-of-the-art methods such as three-day drying. Our insurance experts will communicate with your insurance company to make sure your claim is processed quickly and accurately.
Mission and Company Values
Our mission is to provide high quality restoration exceeding customer expectations. We pride ourselves on hard work and approach every job with the highest standards. We provide a career- and safety-oriented work environment for our technicians and strive to be industry leaders in the field of restoration solutions and in providing exceptional customer service.
It’s our privilege to offer complete restoration services to residents and businesses in Indianapolis, Ft. Wayne, and throughout central Indiana. We work daily to promote the prosperity and well being of our customers and the community as a whole. Our constant focus is on trust, confidence, commitment, fairness, and loyalty, both within our company and in all our relationships with others. This means we treat your home as if it were our own and do our utmost to take care of your assets, holding ourselves to the highest possible standard. We don’t take shortcuts, and we don’t skip steps. We intend to earn and deserve your trust.
Our President and Leader
In 2002, National Guard veteran James Caldwell’s children were diagnosed with Spinal Muscular Atrophy, an incurable disease that would eventually put them in wheelchairs. His response was to found Five Star Complete Restoration to help both his own family and others. In the fifteen years since, he’s put in the countless hours of hard work necessary to make the company an Indiana success story
His son James Jr. now volunteers in the shop and office and works with various departments throughout the company. He plans to attend business school and eventually assume a leadership role at Five Star. In addition to helping his own children, James aspires to help everyone suffering from their disease. To this end, Five Star donates a portion of its profits to the Spinal Muscular Atrophy Foundation and the effort to find a cure.
Nor is that the extent of Five Star’s charitable endeavors. The company offers its services to help natural disaster victims. After Hurricane Sandy, Five Star sent half its staff to New York, where they were able to dry out and help to rebuild dozens of homes. Of this experience, James said, “It was a very humbling and rewarding experience for myself and the Five Star family as a whole.”
Of Five Star in general, he says, “I think we have the right motives and ideas, committing to excellence and striving for perfection.”
In 2015, James partnered with Eric Botts, who shared that commitment and brought dynamic new ideas to the company. Both are dedicated businessmen who exemplify an ethic of hard work, integrity, and professionalism for staff and technicians throughout the company. It’s that attitude that’s made Five Star an industry leader and a household name in Indiana.
365 DAYS A YEAR
Five Star Complete Restoration is here to serve you 24 hours a day, 365 days a year.
DIRECT INSURANCE BILLING
Five Star Complete Restoration will work hand-in-hand with your property insurance company.
Veteran owned and operated commercial and residential restoration business for over 15 years.
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Five Star is approved by the Institute of Inspection of Cleaning and Restoration Certification (IICRC) as well as Home Advisor and Porch.