Frequently Asked Questions

Q: Can’t I just put fans on the moist areas to dry them out on my own?
A: You can’t always see the water or moisture in wall cavities or hidden areas. Uncontrolled amounts of water in any form may cause warping, swelling, cracking or deterioration to your home. If the moist area isn’t fully dried, you could develop mold in as little as 72 hours.

Q: Do I have to use the restoration company my insurance company recommends I use?
A: No, you have the right to choose the company you are comfortable with to work in your home.

Q: Do I have to file an insurance claim before I call a restoration company to start the work?
A: No, it is your responsibility as a homeowner to take steps to prevent further damage as soon as possible. Once you notify your insurance company we can work with them.  We have years of experience working with insurance adjusters to determine the cost of repairs.

Q: How do I know if a loss is covered by my insurance company?
A: We strongly encourage you to call your agent for guidance and direction.

Q: What if I discover the damage is not covered by my insurance company?
A: If your loss is not covered, we suggest you contact a reputable restoration company for an evaluation.

Q: What is a deductible?
A: A deductible is the amount you owe to the restoration company in addition to what the insurance company will pay to have your home repaired. Contact your insurance agent to determine your deductible.

Q: My crawlspace is flooded, how do I pump the water out?
A: First, be safe.  Check for electrical hazards.  Sometimes the water will recede on its own.  However, usually a good option is to use pumps to remove the water.  Proper drying and dehumidifying is appropriate to prevent mold.

Q: How does water travel? Where does it go?
A: Water travels in the path of least resistance. It often travels to places that you cannot see. It is best to have our professionals come out for a moisture inspection using thermal imaging cameras to assess the true magnitude of the damage.

Q: Do I need to wait for the insurance adjuster to inspect the damage before emergency work begins?
A: No. It’s usually best to begin emergency work to prevent further damage, thereby reducing the overall cost of your claim.